• Based at the Royal Melbourne Hospital
• Full Time, 80 hours per fortnight
• Monday to Friday, working hours range from 7am to 5pm

The Royal Melbourne is one of Victoria’s largest hospitals providing a comprehensive range of health services including acute, sub-acute, general, and specialist medical services throughout inpatient and community based facilities. We are also a proud part of the world renowned Melbourne Biomedical Precinct, working in collaboration to advance research for continuous improvement of clinical care.

We are looking for passionate and dedicated individuals to join our Facilities Management team. This is a Full time position, working 80 hours per fortnight.

Your Opportunity:

The Contact Service Officer is an integral role within the help desk functionality of Facilities Management Central and support the wider Facilities Management team. Responsibilities include:

• First level contact to our customer groups, including triaging, monitoring, routing and redirecting facilities resources
• Initially focused on maintaining and supporting the existing Engineering and maintenance activities
• Support the transitioning to a new Facilities Management central help desk.

About You:

• Excellent organisational, administrative, computer and communication skills
• Application of good judgement, initiative and an aptitude towards problem resolution
• Ability to communicate across all levels of the organisation with an important focus on active listening and customer response
• Enthusiasm and compassion for patients, staff, visitors and contractors accessing the Contact Centre
• Positive attitude with exceptional attention to detail
• Previous experience with data entry and management.

Benefits:

• A Values based organisation offering great prospects for career diversity and professional advancement, including training and research opportunities, and access to mentorship and leadership programs.
• Comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees.
• Salary packaging options, monthly ADOs (That’s an additional day off every month!), onsite car parking, close to public transport.

Interested?

Find out more about The Royal Melbourne Hospital https://www.thermh.org.au If you have any questions or require more information, connect with us. We look forward to hearing from you.

Melbourne Health is committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working With Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

We build teams that embrace our values – caring, excellence, integrity, respect, and unity.

Join us to be the first in Care, Research and Learning.