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Position Details

Reference Number 58061
Position Title Patient Services Assistant (PSA)
Location Multiple Sites of NorthWestern Mental Health
Award Psych NonDirect Care [76]
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Patient Services Assistant

NorthWestern Mental Health

  • Casual position – Flexible variety of shift times
  • Friendly and Supportive Working Environment
  • Work alongside highly trained staff whilst providing compassionate and supportive care


The Patient Services Assistant (PSA) is responsible for the provision of an efficient ancillary patient care service. With day to day functional reporting to the Nurse Unit Manager or their representative, he/she is required to undertake a wide range of duties to ensure that a high standard of cleanliness and hygiene is maintained throughout all areas of the ward and the kitchen.


The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Your new team

The Patient Services Assistant team sits within each NorthWestern Mental Health Inpatient Unit. The team of permanent and casual employee provides cleaning and food services support to all inpatient units.

  • We are a busy and friendly team working together to provide excellent care to patients and their families.
  • We enjoy a collaborative working environment, providing a service to inpatient units and departments at NorthWestern Mental Health sites 

Your success in this role, will be in your ability to

  • Interact with staff, patients, relatives and colleagues
  • Ensuring a clean environment is maintained (patient rooms, common areas and office space)
  • Disposal of all general and clinical waste
  • Provide a service in Food services (kitchen and Dining area)
  • Liaise with Team leaders and Unit staff

Your Contribution

  • Certificate III in Health Service Assistance
  • Availability to work full range of shifts including weekends and public holidays
  • Willingness to contribute to quality patient care
  • Well-developed interpersonal skills, including an ability to communicate effectively with staff, patients and families
  • Initiative in prioritising workload
  • Commitment to a professional work ethic
  • Ability to safely use cleaning supplies and equipment
  • Participate in a roster and wok in allocated are and other areas as requested
  • Flexibility to work a variety of shifts

Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.  

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.


For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.


Selection Criteria Essential: Certificate III Health Service Assistant
Essential: Food Handling Certificate
Contact Person Michelle Leone
Contact Number 0408534097
Closing Date 29/07/2021
Position Description
Application Guide click here to view