Outpatient Customer Service / Clinic Clerk

• Full time, part time and casual positions, both fixed term and ongoing opportunities
• Join a dynamic team that prides itself on the positive experiences of their patients
• The beginning of a rewarding career with great prospects for professional opportunities

Your new team

With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. Our experienced staff will provide training in a variety of skills, including the use of our newly acquired precinct wide Electronic Medical Record.  The Outpatients department are active participants of the Safety Culture Program.

Your new role

You are a key member of the customer service team and responsible for the end to end administrative management of the patient's outpatient episode of care, including but not limited to:

• Referral management
• Appointment scheduling
• Waitlist management and auditing
• Phone, online and health hub enquiries
• Front desk reception duties

About you

• You have effective communication skills and a passion for continued professional development
• You have a minimum of 3 years administration experience
• You have accurate data entry skills
• You have previous experience, and preferably professional training, in phone manner i.e. call centre position

Benefits of working at Royal Melbourne Hospital

• Career progression opportunities to suit your professional development goals.
• Enjoy excellent work-life balance working in a supportive and collaborative team
• Salary packaging, onsite car parking and, close to public transport.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.

Interested?

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.

For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment and COVID-19 Vaccination prior to commencement.