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Position Details

Reference Number 57610
Position Title Outpatient Clerk
Location The Royal Melbourne Hospital - City Campus, Parkville
Award Admin Officers [10]
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Outpatient Clerk

  • Full Time Fixed Term for 12 months
  • Join a dynamic team that prides itself on the positive experiences of their patients
  • Key member of the customer service team

With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians. The outpatient clinic forms a critical part of the care delivery system within the organisation. Our experienced staff are willing to train new staff members in a variety of skills, especially the use of our newly acquired precinct wide Electronic Medical Record. The Outpatients department are also active participants of the Safety Culture Program.


The opportunity:

  • Register patients and create referrals
  • Monitor waitlists
  • Manage appointments before the day
  • Manage reception on the day in person, and virtually through the Telehealth platform
  • Follow up enquiries online, SMS, via portal and telephone.
  • Liaise with multidisciplinary team members

About you:

  • A kind person who finds purpose in ensuring access to care for patients
  • Professionally presented and will communicate at a high standard when liaising with stakeholders within the healthcare community
  • Strong administration and data entry skills
  • Previous experience, and preferably professional training, in phone manner i.e. call centre position

Our Commitment to you:

  • Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities. 
  • Enjoy the benefits of being a Royal Melbourne employee such as salary packaging, reward and recognition programs, comprehensive health and wellbeing programs including staff gym, health service, peer support and EAP as well as discount parking. 



For a confidential discussion please connect via the details below.


All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement. 


The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.

Contact Person Heather Grinter
Contact Number 0393427329
Alternate Contact Person James Gerrish
Alternate Contact Number 0393424919
Closing Date 29/07/2021
Position Description
Application Guide click here to view