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Position Details

Reference Number 61713
Position Title Screening Services Officer
Location The Royal Melbourne Hospital - City & Royal Park Campus
Award Admin Officers [10]
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COVID-19 Screening Officer

  • RMH COVID-19 Screening Team
  • Help to keep our community safe from COVID-19
  • Help us to create a welcoming environment at RMH 
  • Be part of a team 

The Royal Melbourne Hospital is one of the largest health services in Victoria, and a team of more than 10,000 strong. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.  


Your new team

  • We are a team working together to create a welcoming environment
  • You will help us adapt and respond to the presence of COVID-19 in the community and keep our patients and staff safe
  • In return, you will be supported to maintain your safety and the safety of others

Your role

  • Welcome all patients, staff, visitors and consumers to the RMH hospital
  • Provide masks and hand hygiene, directions and information 
  • Provide guidance to navigate the Entry Screening processes in a safe and coordinated way, including support with accessing electronic COVID-19 screening surveys
  • Communicate effectively and promote a team response
  • Understand and follow Department of Health and Human Services guidance
  • Screen for hospital entrance and appropriately prioritise and escalate any enquiries/concerns
  • Provide navigation and support for all consumers 

What you'll bring:

  • Over 3 years previous Customer Service experience
  • Well-developed communication skills 
  • Basic IT skills and an ability to instruct others in its use
  • Flexibility and reliability
  • Demonstrated team player
  • Ability to work as a team member in a multidisciplinary team

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.




For a confidential discussion please connect via the details below.


All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment and evidence of COVID-19 Vaccination prior to commencement.

Contact Person Emma Gardiner
Contact Number 0429342194
Closing Date 23/01/2022
Position Description
Application Guide click here to view