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Position Details
Reference Number 39836
Position Title Ward Clerk, Intensive Care Unit
Location The Royal Melbourne Hospital - City Campus, Parkville
Award Admin Officers [10]
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  • Our Intensive Care Unit is looking for an exceptional Ward Clerk!   
  • Permanent Part time hours available working in a rotating roster including day shifts, evenings, weekends and public holidays within the Intensive Care Unit at The Royal Melbourne Hospital.
  • Commencing April/May 2019

The Royal Melbourne Hospital, which is part of Melbourne Health, is a world-class teaching hospital and one of Victoria’s largest Trauma Centers. The Intensive Care Unit provides a supportive and exciting work environment. ICU consists of 42 beds; including Cardio-thoracic, Trauma, Neurosurgical and Medical-surgical patients.  The Royal Melbourne Hospital also supports critically ill patients requiring admission from both the Women’s hospital and the Victorian Comprehensive Cancer Centre.


Your Opportunity:

The Intensive Care Unit Ward Clerk is responsible for the clerical support to the ICU including maintaining patient's medical records and general reception and clerical duties. The role also requires delivering a professional and caring customer focused service for patient’s and visitors to the ICU, as they are often the first point of contact. Ward Clerks work within the multidisciplinary team in the ICU, and closely with the NUM, Access Coordinator and Clinical Nurse Consultants, assisting in the coordination of patient admission and discharges. This position also entails liaising with nursing, medical, support and ancillary staff, hospital departments, patients and their significant others and the public.


We are looking for candidates who have:

  • Highly developed customer service and interpersonal skills
  • Concise written and verbal communication skills, including professional telephone manner
  • Relevant clerical experience and administrative skills
  • Basic computer skills, including accurate keyboard skills
  • Knowledge of basic medical terminology

About You:

  • You are a team player with a can-do attitude and able to work in a multidisciplinary environment.
  • You are capable of taking direction and have the ability to take initiative and effectively prioritise.
  • Motivated and commitment to ongoing development
  • Able to work in a busy environment and under pressure at times
  • Demonstrated flexibility and reliability in a rotating roster


  • A rewarding career offering great prospects for career diversity and professional advancement including mentorship and leadership programs.
  • Comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees.
  • Salary packaging options, monthly ADOs (That’s an additional day off every month!).



Find out more about The Royal Melbourne Hospital https://www.thermh.org.au  If you have any questions or require more information, connect with us.  We look forward to hearing from you.


Melbourne Health is committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion.


All appointments are made subject to a satisfactory Criminal History Record Check and a Working With Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.


We build teams that embrace our values – caring, excellence, integrity, respect, and unity.


Join us to be the first in Care, Research and Learning!

Contact Person Michelle Spence
Contact Number 93429100
Closing Date 14/05/2019
Position Description
Application Guide click here to view