• Consumer Liaison Officer (CLO) for Melbourne Health
• Part Time, 40 hours per fortnight
• The Royal Melbourne Hospital, City Campus

The Royal Melbourne is one of Victoria’s largest hospitals providing a comprehensive range of health services including acute, sub-acute, general, and specialist medical services throughout inpatient and community based facilities. We are also a proud part of the world renowned Melbourne Biomedical Precinct, working in collaboration to advance research for continuous improvement of clinical care.

We are looking for passionate and dedicated individuals to join our Patient Experience team as a Consumer Liaison Officer (CLO). This is a Part Time position, working 40 hours per fortnight, based at the City Campus.

Your Opportunity:

The Consumer Liaison Officer (CLO) is a key member of the Patient Experience team, aiming for excellence in eliciting and responding to consumer feedback (including complaints, suggestions and compliments). 

The CLO works directly with consumers, acknowledging and clarifying feedback, and ensuring that consumer concerns are addressed and satisfactorily responded to at an individual level.

This is an important role within our broader Patient Experience program, assisting and coaching staff to reflect on consumer perspectives, and to make meaningful improvements to our services. The identification of, and response to, data trends is an important part of the CLO role. 

Specific days / hours negotiable, with a preference for Friday to be included.

About You:

• Excellent interpersonal and communication skills (both verbal and written)
• Excellent personal presentation skills, including reflective learning ability
• Demonstrated ability to work collaboratively, with a clear patient focus 
• Demonstrated negotiation, conflict management and conciliation skills
• Excellent time management skills
• Dynamic and innovative approach to problem-solving

Benefits:

• A rewarding career offering great prospects for career diversity and professional advancement including mentorship and leadership programs.
• Comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees.
• Salary packaging options, monthly ADOs (That’s an additional day off every month!).

Interested?

Find out more about The Royal Melbourne Hospital https://www.thermh.org.au  If you have any questions or require more information, connect with us.  We look forward to hearing from you.

Melbourne Health is committed to Equal Employment Opportunity, ethical practice, and the principles of Cultural Diversity and social inclusion.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working With Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

We build teams that embrace our values – caring, excellence, integrity, respect, and unity.

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