About the Role:

The purpose of this role is to provide high-level administrative support for the RMH Consumer Liaison (CL) Service, as part of the broader Patient Experience Team.  The Admin Officer is a primary point of contact for consumers / patients and other external stakeholders, as well as for hospital staff, and will demonstrate excellent customer service in all interactions.   The Admin Officer will maintain highly efficient office systems and processes, ensuring that all feedback is acknowledged, triaged, reviewed and responded to within defined timeframes.  

Essential Requirements for the Role:
The successful candidate will have exception customer service skills, advanced knowledge of the Microsoft Office suite and an ability to work autonomously and within a team environment.

Why Melbourne Health?
Melbourne Health is a values based organisation. A career with us is a rewarding experience, offering great prospects for career diversity and professional advancement. We also offer:
• Salary Packaging
• Reward & Recognition Programs
• Comprehensive Health & Wellbeing Programs including; staff gym, staff health service, peer support program and EAP
• Discounted Staff Parking

At Melbourne Health we are committed to Aboriginal employment and encourage all Aboriginal and Torres Strait Islander people to apply. Karreeta (grow) Yirramboi (tomorrow). We value a diverse workforce and encourage applications from all culturally and linguistically diverse backgrounds.

Melbourne Health is an award winning health care service and is Victoria’s second largest public health service. We provide comprehensive acute, sub-acute, general, specialist medical and mental health services through both inpatient and community based facilities through the following services: The Royal Melbourne Hospital – City Campus, The Royal Melbourne Hospital – Royal Park Campus, NorthWestern Mental Health, RMH Kidney Care Service and Victorian Infectious Diseases Reference Laboratory.

All appointments are made subject to a satisfactory police records check. Successful applicants will be required to provide a record of Immune Status to vaccine preventable diseases or evidence of an immunisation assessment prior to commencement.

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