Customer Services Manager, Outpatients Department, Royal Melbourne Hospital.

We have a specialised team that requires an inspirational manager to take them to the next level of customer service.  Recently transformed, this group is open to continuous improvement and intently focused on providing excellence in customer care.

Under the direction of The Ambulatory Care Manager, the Customer Services Manager will provide operational direction in line with efficient management of human, financial and material resources in order to meet our goal of a timely and accountable service.   As a pivotal member of the leadership team they will also contribute to the environment of continuous professional development and staff support.

An ability to communicate effectively with the public and members of multidisciplinary teams is essential.

If you have experience in management, customer service, hospital IT systems, and if you have a great energy to help people be their best, please apply.

Why Melbourne Health?
Melbourne Health is a values based organisation. A career with us is a rewarding experience, offering great prospects for career diversity and professional advancement. We also offer:
•    Salary Packaging
•    Reward & Recognition Programs
•    Comprehensive  Health & Wellbeing Programs including; staff gym, staff health service, peer support program and EAP
•    Discounted Staff Parking

At Melbourne Health we are committed to Aboriginal employment and encourage all Aboriginal and Torres Strait Islander people to apply. Karreeta (grow) Yirramboi (tomorrow). We value a diverse workforce and encourage applications from all culturally and linguistically diverse backgrounds.

Melbourne Health is an award winning health care service and is Victoria’s second largest public health service. We provide comprehensive acute, sub-acute, general, specialist medical and mental health services through both inpatient and community based facilities through the following services: The Royal Melbourne Hospital – City Campus, The Royal Melbourne Hospital – Royal Park Campus, NorthWestern Mental Health, RMH Kidney Care Service and Victorian Infectious Diseases Reference Laboratory.
 
All appointments are made subject to a satisfactory police records check. Successful applicants will be required to provide a record of Immune Status to vaccine preventable diseases or evidence of an immunisation assessment prior to commencement.  

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