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Position Details

Reference Number 58772
Position Title Administration Officer
Location Waratah - Moonee Ponds
Award Admin Officers NDC [79]
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Administration Officer

  • A critical customer service role for our growing Mental Health Service
  • Contribute to excellence in customer service, patient care and data management
  • Full Time, Ongoing, 80 hours per fortnight including ADO


The Inner West aims to provide a consumer-focused and professional role where visitors are welcomed and helped to feel at ease at what can be a stressful time for them. Attending any type of health service can be a stress-inducing activity whether you are a consumer or carer. When there is someone there to welcome you warmly this can help to put you at ease.


Your new role:

  • You will work within admin team within the Waratah clinic and provide administrative assistance to the clinical team.
  • Enter all data pertaining to client registration into iPM, CMI, Epic and the local database.
  • Prep and scan patient information into EMR (medical record) to ensure medical records are complete.
  • Work on a busy switchboard and front of house reception where you will also meet and greet consumer, carers and staff.


About you:

  • Compassionate, caring and patient focused.
  • Demonstrated ability to work effectively within a multidisciplinary team.
  • Ability to problem solve in a complex and ever changing environment. 
  • Provide excellent customer service to consumer, carers and staff a like
  • Excellent Interpersonal skills and communications skills.
  • Excellent administration skills including data entry and attention to detail.


Benefits of working with NorthWestern Mental Health:

  • Values based organisation offering great prospects for career diversity and professional advancement, including training and access to mentorship and leadership programs.
  • NorthWestern Mental Health boasts a sophisticated learning structure and we pride ourselves on supporting continuing professional development.
  • Comprehensive Health & Wellbeing Programs including; On-site staff gym, Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community.  Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.



For a confidential discussion please connect via the details below.


All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement. 

Selection Criteria Essential: Are you currently eligible to work in Australia? E.g. Australian Birth Certificate or passport with working visa, permanent residency?
Contact Person Mim Zdravevska
Contact Number 93773409
Closing Date 25/09/2021
Position Description
Application Guide click here to view